Cathay Pacific/HSBC Hong Kong Sevens – FAQ’s

Cathay Pacific/HSBC Hong Kong Sevens – FAQ’s

30 June, 2020

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GENERAL ENQUIRIES

1)  Why did you cancel the event?

In light of the significant challenges posed by the ongoing Covid-19 pandemic, World Rugby has announced the cancellation of the remaining tournaments in the HSBC World Rugby Sevens Series 2020 – Langford, London, Paris, Singapore and Hong Kong. 

We look forward to welcoming you all back to Hong Kong Stadium again, once it is safe to do so, in April 2021.

2) When is the Event in 2021?

April 2-4th 2021

TICKETING ENQUIRIES

2) What about tickets sold so far?

All tickets purchased through official HKRU channels will be honoured for the April 2021 event or can be refunded, while the public ballot will not be drawn.

3) I applied to the HKRU Public Ballot for tickets to the April event, which was then transferred to the October date, what happens there?

Given the cancellation, the public ticket ballot will also be cancelled. Ballot applicants will shortly receive an email from Ticketflap to confirm that all personal details, including credit card payment details have been deleted. We will inform all applicants of the opening of the April 2021 ballot in due course.

4) What if I have bought tickets through my rugby club?

All tickets purchased through official clubs, i.e. members of the HKRU, for the tournament in October will be honoured for the April 2021 event, or entitled to a full refund. Please contact your club for further details.

5) What about my tickets for the Carlsberg Clubhouse hospitality package?

All tickets and packages for the Carlsberg Clubhouse purchased through our official website for the tournament in October will be offered a full refund. Please contact [email protected].

6) What if I have purchased a package through an Overseas Travel Agent?

For any tickets and travel packages purchased outside of Hong Kong Rugby Clubs, or hksevens.com, please contact your Travel Agent directly.

7) What if I have purchased a ticket through Viagogo?

For any tickets and travel packages purchased outside of Hong Kong Rugby Clubs, or hksevens.com, please contact the Third Party directly. Please note that Viagogo is not an official ticketing platform of the Cathay Pacific/HSBC Hong Kong Sevens.